Publish an item to eBay

Send a part from your inventory to eBay as a live listing, on eBay US, eBay UK or eBay Germany, one at a time or in bulk.

Publishing sends a part from your GridX Connect inventory to eBay so buyers can find it and buy it. You can publish one part from its detail page, or tick several parts and publish them together from the bulk toolbar. GridX Connect creates the eBay listing for you and shows the result back on the part, so you always know whether it is ready, publishing, live, or failed.

Publishing does not write your listing or set your price for you. The part goes to eBay with the price, quantity, title, and details exactly as they stand on the part. Publishing also does not connect your eBay account for you — that is a one-time step you do first on the Channels page.

GridX Connect publishes to three eBay marketplaces: eBay US, eBay UK and eBay Germany. If you have connected an autotek.ae store, the same Publish controls list parts there too. This article covers eBay.

> [!NOTE] > Your eBay connection lives on the Channels page in the left sidebar, not in Settings. Linking your store and setting your business policies both happen there.

Before you start

An eBay account connected on Channels. An admin opens Channels and clicks Connect on the eBay card. Until an account is connected, publishing is blocked and you see the warning Connect eBay first with the detail Open Channels to link your eBay account.
Your business policies and seller location set on Channels. eBay needs your Shipping Policy, Return Policy, and Payment Policy chosen for the marketplace, plus a seller location. US sellers must have a postal/ZIP code saved in that location, or eBay rejects the listing.
At least one photo on the part. A part with no photo reads Needs images and offers an Add images button in place of Publish. You can add up to 24 photos.
Company admin access. Publish, Revise, End, and Republish appear only for company admins. Staff members can prepare parts — edit details and add photos — but the publishing controls do not appear for them.

Steps

In Inventory, click a part to open its detail page, then find the eBay panel.
If the panel reads Needs images, click Add images and upload at least one photo.
When the panel reads Ready to publish, click the blue Publish button.
If you sell on more than one marketplace, a Publish to window opens. Tick the marketplaces you want and click Publish (see the next section). With a single marketplace, the part publishes straight away.
Watch the status change to Publishing. You can leave the page — the work carries on in the background.
When the status reads Live, click the eye icon on the marketplace's row to open the real listing. Each marketplace opens on its own eBay site.

There is no "publish succeeded" pop-up. Success shows only as the live status on the part; for a bulk run it is the completed activity entry. Only failures raise a message.

Publishing to more than one marketplace

If your account is connected to more than one marketplace (eBay US, eBay UK, eBay Germany), publishing lists the part on each marketplace you choose, and each becomes its own separate listing with its own status and its own price. There is no single combined listing.

The marketplaces are pre-selected from your Publishing defaults in Settings > Preferences, where the card reads *"Pre-select these marketplaces when you publish. You can still change them each time."* You can change the selection in the Publish to window at the moment you publish. Its button shows how many marketplaces are ticked, for example Publish (2). An account with a single marketplace sees none of this.

Once a part is listed and you sell on more than one marketplace, its Inventory row shows a small channels control with a live-versus-total count, for example 2/3. Click it to open a Channels pop-up where you can view, publish or end each marketplace on its own, so you can publish to UK without touching US, or end one and keep the other live. The Revise icon there opens the part, where you send the edits. The header on the part's page also sums it up, for example Live, Live on 2 channels, or Live on 2 of 3 channels.

Publishing many parts at once

To publish a batch, go to Inventory, tick the checkbox on each part (or tick the page header to select the whole page), then click the green Publish button in the bulk toolbar that appears. A Publish listings window opens and checks your selection before anything is sent. Each marketplace has its own row saying how many parts it will publish, for example 12 to publish. A row can also read All live, Not ready or 3 cannot publish, and the window explains why underneath, for example "eBay US skips 5: 3 have no images, 2 are out of stock." Untick a marketplace to leave it out, then click Publish 12 listings.

Progress shows in two places. The header activity bar shows the run, labelled for example eBay Publish: 12 items · US, with one entry for each marketplace. Each row shows Publishing, then Published (Live on a phone), or Error (Failed on a phone) if eBay rejects the part. The run keeps going even if you leave the Inventory page or refresh.

A single run publishes up to 3,000 parts on each eBay marketplace. If you select more, the window says so ("eBay US takes 3,000 parts in one run. Run Publish again for the rest.") and the button says "up to", for example Publish up to 3,000 listings. Before you run it again, narrow the list to the parts that are still waiting. The Ready chip described below does this for parts that are not on eBay yet. Parts that cannot be published are left out, and the window tells you how many and why before you start: no images, out of stock, no price or no quantity. If every selected part is already live, the window says Everything is already live.

> [!TIP] > Above the list, the attention bar has a Ready chip that filters to parts that have a photo and are not yet on eBay. Click it to gather everything that is ready, then select all and publish in one go.

Statuses and what they mean

The same underlying state is worded differently depending on where you look — the detail eBay panel, the desktop row, and the mobile card each use their own labels. This table uses the detail-panel wording, with the row and card equivalents noted.

| Status (detail panel) | Meaning | What to do | |---|---|---| | Needs images | The part has no photo, so it cannot be published. | Click Add images, add at least one photo, then Publish. | | Ready to publish | The part has a photo and is not on eBay yet. On the desktop row this shows as a Publish action word. | Click Publish (company admins only). | | Not listed | A marketplace you have not listed this part on yet (shown per channel). | Use that channel's Publish. | | Publishing | The listing is being sent to eBay right now. | Wait — the status updates on its own. | | Live | The listing is up for sale. Shows as Live on the mobile card and Published on the desktop row. | Click the eye icon to open it on eBay. | | Sold out | The stock reached zero, so the listing cannot sell. | Add stock, then Republish. You can also End it. Revise is not offered while it is sold out. | | Needs revision | Live, but with edits not yet pushed to eBay. Shows as Published ⚠ on the desktop row. This is not a failure. | Click Revise to push the edits. | | Publish failed | The last publish attempt errored. Shows as Error on the desktop row and Failed on the mobile card. | Read the reason, fix the part, then retry. | | Ended | The listing was taken down; the part stays in your inventory. | Republish to relist it. |

A listing can also change on its own: when a part sells out or the listing ends on eBay, GridX Connect updates the status and notifies you.

If something goes wrong

"Connect eBay first" / "Open Channels to link your eBay account." No eBay account is connected. Open Channels and have an admin click Connect on the eBay card, then publish again.

There is no Publish button on the part's page. The blue Publish button shows when eBay is connected, you are a company admin, the part has a photo, and the part is not already live on every marketplace. If eBay is not connected yet, connect it on Channels. If the page shows no Publish, Revise or End controls at all, you are not a company admin. Those actions are admin-only, so ask an admin to publish, or to grant you admin access.

"Needs images" instead of Publish. The part has no photo. Click Add images, add at least one (up to 24), and the panel changes to Ready to publish.

A part shows Failed / Error / Publish failed. The publish was rejected by eBay. Click the red Error control on the row (Failed on a phone) to open the error window. It shows eBay's own message for that part, plus a Common Solutions checklist — *Verify all required fields are filled*, *Check that category is valid for eBay Motors*, *Ensure images are uploaded (at least 1 required)*, *Confirm eBay account connection is active*. Fix what the message points at on the part's detail page, then click Retry in the error window, or open the part and press the publish icon on the marketplace's row (it reads Retry publish on eBay US when you point at it). Retry re-sends the part exactly as it stands now. It does not edit anything, so if the cause is still there it fails again. If the message is blank you see Unknown error occurred; work through the same checklist.

A US listing keeps getting rejected. Confirm your seller location on Channels has a postal/ZIP code saved. eBay requires one for US sellers.

Some bulk-selected parts did not publish. The Publish listings window leaves out parts that cannot be published and says why before you start: no images, out of stock, no price or no quantity. Fix those parts, then run Publish on them again.

Nothing happened after I clicked Connect. Clicking Connect opens a Connect your eBay store window. Choose your primary marketplace and click Continue, and an eBay sign-in popup opens. If your browser blocked it you see Popup was blocked. Please allow popups for this site and try again. Allow popups for GridX Connect, then click Connect again.