Troubleshooting

Fix failed listings, sync errors and common problems.

• Fix a Publish failed or Revise failed item — Tell a Publish failed from a Revise failed item, read the eBay reason, fix it, and retry one item or many.
• Get help and contact support — Raise a support ticket from Support in the sidebar, track its status and reply on the thread — or email support@autotek.io directly. Covers the six ticket categories, what New, In progress, Awaiting reply, Resolved and Closed mean, and what to send so we can help on the first reply.
• Reconnect your eBay account — When publishing stops, tell an eBay connection problem from a billing pause, and reconnect your seller account from the Channels page.
• Fix a VIN that will not decode — What to check when a VIN won't decode, returns the wrong vehicle, or comes back empty — reading it correctly, scanning it with your camera, or adding the vehicle by make and model instead.