What each plan includes and how to upgrade

Every GridX Connect plan’s SKU allowance, which modules it unlocks, how overage works, and how to change plan.

What each plan includes

GridX Connect charges you for the SKUs you list. Every plan gives you an allowance of listings, and the paid plans add a small per-listing fee once you go past that allowance. This article walks through what comes with each plan so you can pick the one that fits how much you list.

There are five plans: Free, eBay Sponsored, Pro, Plus and Enterprise. You compare and change them on the plan page. Your usage, invoices and spending limit live in a different place — Settings > Billing — which is covered in the separate article on plan usage and spending limits.

One thing the plans do not do today is turn on channels that are not live yet. You currently list on eBay Motors, on eBay US, eBay UK and eBay Germany. Where the plan page mentions "Multi-channel", "5 channels" or "Unlimited" channels, treat those as the plan's future capacity: the extra channels are not switched on yet, so a higher plan does not add another place to sell today.

> [!NOTE] > You pick a new plan on the plan page. The Upgrade or View plans button inside Settings > Billing sends you there. Two things stay in Settings > Billing: Cancel subscription (the way back to Free; the Downgrade to Free button on the plan page takes you there) and Cancel change for a switch that is scheduled.

Before you start

  • Free needs no card. You can list up to your allowance without entering any payment details.
  • Upgrading yourself needs a card. The Upgrade to Pro and Upgrade to Plus buttons open a card checkout. If an administrator invoices your account, cancelling, changing the payment method or moving down to Free goes through your administrator or support. In that case the Free card reads Contact support →.
  • eBay Sponsored is invite only. You cannot buy your way onto it — the button reads Contact eBay →.
  • The channels a plan counts are not all open. You sell on eBay US, eBay UK and eBay Germany today; Amazon and Shopify are not available yet.

Steps

  1. Click any upgrade or View plans button in the app, or open the plan page directly. It opens as a full page, and the link in the top-left corner takes you back to where you came from.
  2. Read your current-plan pill at the top. It shows your plan name, the SKUs you have used against your allowance, and your renewal or end date, plus a label such as Past due or Cancel scheduled when something needs attention. On a sponsored account it shows Sponsored, your SKU cap and the date the sponsorship expires. On Free with nothing wrong, there is no pill.
  3. Compare the cards from left to right: Free, eBay Sponsored, Pro and Plus, followed by the wide Enterprise card. The eBay Sponsored card shows only where that programme is offered, so you may see three cards.
  4. Drag the calculator to estimate your real monthly cost at that volume, including any overage.
  5. If your volume is Enterprise-size, use Find my plan for a tailored recommendation instead of a fixed card.

The plans at a glance

| Plan | Price | Listings included | Extra listings | Team seats | |---|---|---|---|---| | Free | $0 | 50 SKUs — lifetime | Listing stops; upgrade to continue | 1 | | eBay Sponsored | $0 to you (invite only) | 2,000 for the whole 2-month sponsorship | Upgrade — the allowance does not refill | 3 | | Pro | $100 / month | 1,000 per month | $0.10 each | 3 (you and 2 others) | | Plus | $240 / month | 3,000 per month | $0.08 each | 10 | | Enterprise | From $350 / month | Custom | Negotiated | Unlimited |

Prices are in USD and billed monthly. If you already pay for a plan by card and move to another paid plan, the switch does not happen at once. It is scheduled for a date, which the window shows: its title reads Switch to Plus on followed by the date, and it tells you "You stay on Pro until then — nothing changes today." Until that date you can cancel the switch in Settings > Billing with Cancel change.

> [!NOTE] > Team seats are coming soon. The seat count is part of your plan, but inviting and managing teammates — roles, permissions and access — is being rebuilt and isn't available yet. For now each account signs in as a single owner. We'll switch this on in Settings → Team when it's ready.

Free is the no-commitment tier. It includes manual item upload, selling on eBay and basic email support. Its 50 SKUs are a lifetime total that never resets (more on that in the usage article).

eBay Sponsored is a plan eBay pays for on your behalf, badged Invite only. The card lists "Try it free for 2 months", "Access all platform features", "20% discount if you upgrade later" and "Priority support". It runs for a two-month window with a listing cap set by your sponsorship (commonly 2,000). That cap is a total for the whole sponsorship, not a monthly allowance — it does not refill part-way through, so when it is gone the way on is to upgrade.

Pro is the entry paid tier, and the card marks it as the popular choice. It includes everything in Free, standard FitX fitment tools, access for you and 2 team members, and live chat support. You get 1,000 listings a month, then $0.10 per extra listing.

Plus steps up to 3,000 listings a month at $0.08 per extra listing, the Elite tier of the part-compatibility tools (FitX Elite), up to 10 team seats, and phone-and-chat support with a 99.5% service guarantee.

Enterprise starts at $350 a month for custom volume with a negotiated overage rate. It adds a dedicated account manager, advanced security (SSO/SAML), custom contracts, unlimited team members and a 99.95% service guarantee. There is no Buy button — use Find my plan or Talk to sales.

Which features need a paid plan

Some tools are switched on by your plan. On Free they show a lock and a Pro badge in the sidebar; clicking a locked item opens an upgrade prompt. Which tools you get is set for your account, not only by the plan's name, so the exact split can vary. Here is what the app tells you today.

| Feature | What it does | What the app says when it's locked | |---|---|---| | Bulk Upload | List many parts from one spreadsheet | "Bulk Upload requires a paid plan." | | Image Drive | Match photos to parts by part-number folder | "Image Drive requires a paid plan." | | FitX | AI vehicle-compatibility extraction | "FitX requires a paid plan." (Standard on eBay Sponsored and Pro; Elite on Plus and Enterprise) | | Bulk Update | Export your inventory to Excel, edit price, stock, title and seller SKU, and upload it back | There is no lock. Without it, the Bulk Update button is not shown in Inventory | | Delete inventory | Remove parts from your inventory | "Deleting inventory items requires a Pro subscription." | | PartSnap | Branded placeholder images | "PartSnap requires a paid plan." on a single part, "PartSnap requires a Pro plan or higher" for a bulk action |

YardScan (VIN scanning and part-out) is not in this list: it is a core feature available on every plan, including Free, so it is never locked. There is one usage-based part worth knowing about — vehicle decodes. Every plan includes a number of free vehicle decodes; once you have used them, adding another vehicle by VIN uses credits from your plan (on Free and eBay Sponsored, you add vehicles by hand or upgrade to decode more). Re-adding a VIN you have already decoded is always free, and adding a vehicle manually by make and model never uses a decode. The Add a vehicle window in YardScan shows how many free decodes you have left.

> [!TIP] > A locked sidebar item is not a fault — it means the feature is not included on your current plan. The upgrade prompt's title is Upgrade required, and its button, View plans, takes you to the plan page.

Channels: what is live today

The plan page describes channels generously. The Plus card says "Sell across eBay and 4 other channels", and the Channels row of the comparison table shows "Multi-channel" for Pro, "5 channels" for Plus and "Unlimited" for Enterprise. Today eBay Motors is live, covering eBay US, eBay UK and eBay Germany. eBay Australia, Amazon and Shopify are not usable yet, so moving to a plan that lists more channels does not give you another marketplace to sell on right now. Pick your plan on the listing volume and the tools you need, not on the channel count.

If something goes wrong

The messages below all point to plan entitlements, not to a bug.

  • A sidebar item shows a lock and a "Pro" badge, and clicking it says "… requires a paid plan." — The feature is not included on your current plan. Open the plan page from the prompt's View plans button and move to a paid plan. Bulk Upload, Image Drive and FitX use this exact wording; delete says "requires a Pro subscription", and PartSnap says "PartSnap requires a paid plan." on a single part or "PartSnap requires a Pro plan or higher" for a bulk action.
  • The plan you want has no Buy button (Enterprise). — Enterprise is quote-based. Use Find my plan for a recommendation, or Talk to sales.
  • The eBay Sponsored card only offers "Contact eBay →". — Sponsored is invite only; you cannot self-serve onto it. If you were invited, follow up through eBay.
  • A plan lists channels you cannot find in the app. — On eBay, only eBay US, eBay UK and eBay Germany are live. eBay Australia, Amazon and Shopify show Coming soon on the Channels page, so the extra channels counted on the higher plans are not switched on yet.