Plans, usage and spending limits

How to read your SKU usage, the difference between your plan allowance and your spending limit, what happens when you reach either, and the exact alerts GridX Connect shows.

Plans, usage and spending limits

GridX Connect keeps two separate numbers on your account, and telling them apart is the key to reading your bill. The first is your allowance — how many SKUs your plan lets you list. The second, on paid plans only, is your spending limit — a dollar ceiling you set on the per-listing fees you pay once you go past that allowance.

This article shows you where to read your usage, how the allowance and the spending limit differ, what happens when you reach either one, and the exact wording GridX Connect uses along the way.

It does not cover choosing a plan or what each plan includes — that is in the separate "What each plan includes" article. And note one thing your spending limit does not do: it never covers your base plan fee. It caps your overage charges only.

> [!NOTE] > Your usage lives in two places. Settings > Billing has the full usage card, and the plan widget at the bottom of the sidebar gives you a quick read without leaving the page you are on.

Before you start

  • Only paid plans have a spending limit. Free and eBay Sponsored are hard-capped by their allowance, with nothing to raise.
  • You need to be billed by card or invoice to change the limit. The Adjust limit control is available to card and invoiced accounts, but not to sponsored or Free accounts.
  • Raising the limit is self-serve; getting past your allowance is not. You can lift your own spending limit at any time; an allowance cap only moves when you upgrade.

Steps

  1. Open Settings and choose the Billing tab.
  2. Read the usage card. On Free it is headed Lifetime usage and reads "{used} / 50 lifetime". On a paid plan it is headed Usage this period, shows your billing period's start and end dates, and counts against a monthly allowance.
  3. On a paid plan, check the Overage this period figure to see the extra-listing charges you have run up so far this cycle.
  4. For a quick read at any time, glance at the sidebar plan widget: a monthly plan shows Resets {date}, a sponsorship shows Ends {date}, and Free shows no reset line because the allowance never resets.
  5. To set or raise your spending limit, click Adjust limit and save a new Monthly limit (USD).

Lifetime usage versus monthly usage

How your usage is counted depends on your plan.

Free is lifetime. Your 50 SKUs are a total for the life of the account, not a monthly refill. The count never resets, so the usage card is headed Lifetime usage and there is no period-range row. Whether removing a part gives the allowance back is not something the app tells you — see the note at the end.

Paid plans are monthly. Your included allowance — 1,000 on Pro, 3,000 on Plus — refreshes each billing cycle. The usage card is headed Usage this period and shows the current period's dates, and the sidebar reads Resets {date}.

eBay Sponsored is a fixed window, counted for the whole window. Your allowance covers the entire two-month sponsorship rather than a rolling month, so the sidebar reads Ends {date} — a countdown to the end of the window, not to a reset. The count never resets inside the window.

Your allowance versus your spending limit

These are two different limits, and mixing them up is the most common billing confusion.

| | Allowance (quota) | Spending limit (cap) | |---|---|---| | What it is | How many SKUs your plan lets you list | A dollar ceiling on your overage charges | | Who has it | Every plan | Paid plans only | | Covers your base fee? | Not applicable | No — overage charges only | | Can you raise it yourself? | No — only upgrading gets you past it | Yes — at any time, in Settings > Billing | | What happens at the limit | Free and Sponsored: listing stops | SKU processing pauses until you raise it or the cycle rolls over |

The distinction that trips sellers up: going past your included 1,000 or 3,000 listings does not block anything on a paid plan. It starts billing you per extra listing — $0.10 each on Pro, $0.08 each on Plus. The only thing that stops you is the spending limit you set. So a Pro seller who sets a $100 limit is saying "charge me at most $100 of extra listings on top of my $100/month Pro fee" — not "$100 all in".

You cannot set the limit below what you have already spent on overage this cycle; the app holds you to your current spend as the floor. Only Enterprise has a No limit (unlimited) option.

Approaching and reaching your spending limit

On a paid plan, GridX Connect warns you as your overage climbs — at 50%, 75%, 90% and 100% of your limit. The exact wording:

| At | Banner title | What it says | |---|---|---| | 50% | You're halfway to your monthly limit | No action needed — we'll let you know if you get closer. | | 75% | 75% of your monthly limit used | Increase your limit now to avoid a pause in SKU processing. | | 90% | 90% of your monthly limit used | You're close to the limit. Increase it now to keep SKU processing without interruption. | | 100% | Spending limit reached — SKU processing paused | Increase your limit to resume, or wait for the next billing cycle. |

When you reach 100%, processing new SKUs pauses. The usage card reads "Limit reached. SKU processing is paused — increase the limit to resume, or wait for the next billing cycle." and a pop-up titled Spending limit reached offers Wait for next cycle or Increase limit, with a line telling you when the next cycle starts.

> [!WARNING] > Dismissing the "Spending limit reached" banner does not resume processing. Only raising the limit or the start of the next billing cycle does. Raising it starts processing again straight away.

To lift the limit, click Adjust limit in Settings > Billing (or Increase limit on the pop-up, which opens the same place). The modal is titled Monthly spending limit, with the note "Stay in control of your bill. We'll pause SKU processing if your overage charges reach this limit — until you increase it or the next billing cycle starts." Set a new figure and choose Save changes.

Reaching your allowance on Free or Sponsored

Free and Sponsored have no spending limit, because there is no overage to cap — their allowance is a hard stop. When you reach it, listing stops until you deal with it.

  • Free: the usage card reads "You've used your Free plan's lifetime allowance. Upgrade to keep adding SKUs.", and a pop-up titled Free plan limit reached says "You've used your Free plan's lifetime SKU allowance. Upgrade to a paid plan to keep adding listings." There is no limit to raise — upgrading is the only way on.
  • eBay Sponsored: your sponsorship's allowance is a total for the whole two-month window, not a monthly one — it does not refill part-way through. When it is used up, the way on is to upgrade (a discount applies after graduation). The in-app message currently mentions waiting for the next period; there isn't one inside your window.

Free and Sponsored allowance warnings cannot be dismissed the way a paid spending-limit warning can — they stay until you upgrade.

If something goes wrong

  • "Spending limit reached — SKU processing paused" — Your overage charges hit the ceiling you set; your plan itself is fine. Click Increase limit to resume at once, or wait for the next billing cycle. Dismissing the banner does not restart processing.
  • "Limit reached. SKU processing is paused — increase the limit to resume, or wait for the next billing cycle." — The same state, shown on the usage card. Raise the limit with Adjust limit.
  • "Free plan limit reached" / "You've used your Free plan's lifetime SKU allowance. Upgrade to a paid plan to keep adding listings." — All 50 lifetime SKUs are used, and there is no limit to raise. Upgrade plan is the only exit.
  • "You've used your sponsored allowance for this period…" — Your sponsorship's allowance is spent. It is a total for the whole two-month window and does not refill, so upgrading is the way on (a discount applies after graduation).
  • The app will not let you lower your spending limit. — You cannot set it below what you have already spent on overage this cycle. Choose a figure at or above your current overage spend, or wait for the next cycle to lower it.
  • "Adjust limit" is missing. — The control is available to card and invoiced accounts. Free and sponsored accounts do not have a spending limit to adjust.